Shipping policy

DTOnlineStore – Shipping Policy

Last updated: September 2026

Thank you for shopping with DTOnlineStore. We sell technical electronics, guitar components, vacuum tubes, and reconditioned equipment (including grid-connect solar inverters). We want you to have full clarity on delivery before you buy.

Order Processing & Dispatch

Orders are typically processed within 1–3 business days of payment confirmation. For made-to-order items, processing may take up to 5 business days — the product listing will note any extended lead times. You'll receive an email with tracking details once your order has been dispatched.

Australian Shipping

Service	Cost	Estimated Delivery
Standard Post (Free Post)	FREE	3–7 business days
Express Post	Calculated at checkout	1–3 business days

Free standard post applies to all eligible Australian orders.
Express Post is available at checkout for most Australian destinations.
Remote and regional areas (WA, NT, far north QLD) may experience additional transit time.

United States Shipping (NOT SHIPPING TO USA YET)

US orders are fulfilled via our dedicated US shipping profile, with many products sourced and shipped directly from our US-based supply partners (dropship fulfillment).

Service	Cost	Estimated Delivery
Standard US Shipping	Calculated at checkout	7–14 business days

Tracking is provided for all US orders once dispatched.
US dropship orders are shipped directly from the supplier; items ordered together may arrive in separate parcels.
We do not currently ship to PO Boxes or APO/FPO addresses for US orders.

International Shipping (NOT SHIPPING INTERNATIONALLY YET)

We ship to selected international destinations outside Australia and the US.

Service	Cost	Estimated Delivery
Standard International	Calculated at checkout	10–21 business days

International delivery times vary by destination and local customs processing.
Customers are responsible for any import duties, taxes, or customs fees charged by their country.
Tracking is provided where available for international shipments.

Tracking Your Order

A tracking number will be emailed to you once your order is dispatched. You can use this to monitor your shipment via the carrier's website. If you haven't received tracking details within 5 business days of your order, please contact us.

Damaged Items & Reconditioned Equipment

New items: If your order arrives damaged in transit, please contact us within 7 days of delivery with photos of the damage and packaging. We will arrange a replacement or refund in accordance with our Refund Policy.

Reconditioned items: All reconditioned products (including solar inverters) are tested and inspected before dispatch. They are shipped with appropriate protective packaging. In the rare event a reconditioned item arrives damaged or non-functional, contact us within 7 days and we will assess and resolve the issue promptly.